Frequently Asked Questions

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We have made it super simple for clients to find and compare lawyers, as well as for lawyers to provide high-quality legal advice. Below you will find the most frequently asked questions, if you still need help, please use the contact us form.

LEGID App is the platform where anyone across the world can get professional and qualified legal help at affordable prices. LEGID connects customers seeking legal advice and lawyers who can resolve legal matters.

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1. Go to ask.legid.app and submit your question.
Your question goes to all the legal professionals in the country you’ve selected.

2. Wait for our expert lawyers to make their price offer.
It may take from a few minutes to a few hours while the relevant professionals assess your question

3. Select the lawyer and price that’s right for you.
You will receive offers from several lawyers and you are free to choose which price and experience match your needs most.

4. Get your answer.
Rate your lawyer to ensure other clients are aware of how well they did.

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All lawyers at LEGID are certified and verified professionals that go through a thorough verification process. Our Quality Control partners across the Baltics and Poland review every lawyer’s identity and qualifications to ensure that they meet our strict standards.

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In simple words, KYC (Know Your Client) is a process used to demonstrate that individuals are, who they say they are and live where they say they live – verify their identity. KYC is not always required to answer a customer’s enquiry, however in certain cases local law obliges lawyers to perform KYC procedure before providing legal assistance/help/service.

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1. When asking a question, please make sure you describe the legal issue in detail and, if possible, in a correct sequence of events
2. Try to use simple language and be as clear as possible
3. Be polite and remember: the better you describe your legal issue, the better the answer you get

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Confidentiality
At LEGID, your cases are dealt with by legal professionals. Any communication between a lawyer and a client is confidential, subject to the attorney-client privileges and is protected by law. This applies both to past, prospective and actual clients of a lawyer.

Data encryption
To help protect from data breaches and eavesdropping, we encrypt the data sent between clients and lawyers using Hypertext Transfer Protocol Secure (HTTPS). LEGID meets stringent privacy and security industry certifications. You can find out more about how your personal information is collected and managed in our privacy policy.

GDPR compliance
Our expert legal and security teams have undertaken the necessary steps to ensure compliance with the General Data Protection Regulation (GDPR). For more information, please refer to our privacy policy.

Anti-money laundering
LEGID App has an integrated Know Your Client (KYC), overseen by a highly trained team to ensure any illicit activity is prevented.

System Architecture
Our platform is engineered and optimized for security, availability, and performance. We ensure that all infrastructure follows the Secure by Design Principles in order to minimise any possibility of vulnerabilities.

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LEGID protects you against services that do not meet our strict standards of quality. You can submit a Dispute Request to the LEGID App team if you are unhappy with the services provided to you. Our dedicated Quality Control partners will review your case and make a fair and impartial judgement based on circumstances around the dispute.

Unsafe or discriminatory behaviour is not tolerated at LEGID, if you notice any such behaviour, please notify our support immediately.

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You must be over the age of 18 and have an active Internet connection to apply. Please note that not all applications may be approved and all account registrations are subject to review. Any account closures or suspensions are decided on a case-by-case basis by our Quality Control team to ensure that all users get the highest quality services possible and are protected from fraud and scams.

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LEGID’s Dispute Resolution systems protect you against scams, fraud or sub-par quality services. Meeting a client or lawyer on LEGID App, but choosing to conduct your transaction outside of the platform is called circumvention. This is a serious violation of our Terms of Use as well as a practice that leaves both parties without any protection against poor quality services, additional fees, scams or fraud. Circumvention includes any steps initiated to take a transaction off the platform.

Violation of our Terms of Use will result in the suspension of an account. Additionally, users may be charged with fees (service initiation or lead acquisition fees) associated with such cases.

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If you would like to close your account and delete your data (this process can not be reverted) please contact us using the contact form below and we will assist you in closing your account. For more information on how we handle your personal data and the GDPR compliance please refer to our privacy policy and terms of service.

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Whenever you try to confirm your request for legal advice or add a new credit card to your account, you might be asked to authenticate the payment with your bank via a pop-up screen. This protocol is part of Strong Customer Authentication (SCA), a new regulation for the European Economic Area requesting banks and payment providers to authenticate digital transactions. This authentication protocol provide an extra security to all your online transactions.

The most common way to authenticate an online transaction is an extra step upon checkout, where the user is asked – by their bank or payment provider – to provide additional information to complete a transaction (e.g. a password, SMS-verification or a fingerprint confirmation).

Do I need to authenticate every time I accept offers for legal advice?
It will depend on the price-offer/frequency and your bank’s authentication policy. Normally, you’ll need to authenticate every time you add or update a new credit card as a payment method.

How do I know this is actually secure?
The authentication will be carried out and secured by your bank or payment provider. The authentication process and its type (password, SMS or fingerprint) is not decided nor provided by LEGID, so if you have any queries regarding security, contact your bank or payment provider directly.

Any exemptions for SCA?
Some specific types of low-risk payments may be excluded from SCA. Upon transaction, your bank or payment provider will evaluate the risk level of the transaction, and further decide whether to apply the exemption or authentication is still obligatory.

For more information please read this article.

Note: Digital payments such as Apple Pay or Google Pay digital wallets are not subject to SCA protocols.

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All price-offers are determined by lawyers independently in accordance with their knowledge and professional experience. All price-offers are given in euro.

When receiving price-offers from lawyers be aware that the prices for legal services are evaluated by lawyers in accordance with the scope of the question, details, sequence, court practice and applicable laws.

It is not necessary that a simple question will have a lower price than the one that has a lot of details and explanations and vice versa.

Lawyers evaluate the prices taking into account what laws have to be gone through, and is it necessary to apply court practice, as well as if the details presented in the question sufficient or may be there is a need for clarification. All these can influence the price offered to you.

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The Payments are done exclusively using the function of cashless payment through a Linked Bank Card (as defined cl. 3.2 of the Terms of Use); in this case, LEGID acts on the authority of the relevant lawyer or otherwise involving an authorized payment processor and receives payments as an agent (as a commercial agent) of the lawyer (hereinafter referred to as cashless payments).

By taking an advanced payment LEGID guarantees to a client that the fee for the services will be transferred to a lawyer exclusively after completion of the work.

If a client disagrees with the fact and/or the amount of cashless payments and has any other questions associated with the use of the Linked Bank Card, it may contact LEGID through the help desk within 15 days from the date of cashless payments or any other actions or events that prompted the request.

Following the receipt of the services a client can initiate a dispute, then our Quality Control partner (hereinafter referred to as the QCP), being a professional in the field of expertise, shall resolve the dispute within 7 days as of the submission of the dispute. The QCP shall notify the parties of the dispute upon resolution of the dispute with a solution applied to the dispute.

If, following the inspection caused by such a dispute, LEGID decides to refund the fee for the services, in whole or in part, the said amount shall be refunded to the bank account of the Linked Bank Card. The refund shall be made involving an authorized payment processor and governed by rules of international payment systems.

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Ready to jump on board?

LEGID gives legal experts the freedom to practice any time, any place - flexible and fast.
This means clients can get their legal queries answered in minutes.

Ready to jump on board?

LEGID gives legal experts the freedom to practice any time, any place - flexible and fast. This means clients can get their legal queries answered in minutes.

Want to find a lawyer yourself?

If you aren't ready to try LEGID just yet, here are some useful tips:

1. Choosing a lawyer

Research is the first step to finding the right lawyer for your needs. It is a tedious process, but as with any other services, in order to get the best service and price you should, ideally have a range of offers to choose from. Asking your business associates and friends for recommendations and reviews, as well as using your country's bar associations will help you compile a list of lawyers.

2. Getting the best service

After compiling a list of potential lawyers you should contact each one and see who could offer a free initial consultation. Not all lawyers may offer this, but it's a good step forward to find out more about the lawyer and their practice. Prepare a list of questions to ask the lawyers, including areas of legal expertise, potential costs of the services, communication and their team.

Legal expertise

As areas of practice in the legal field vary, it is crucial that your lawyer is an expert in the area you require help with.

Cost of services

Legal help can become extremely expensive, very quickly, so make sure you ask about any additional costs.

Communication

Most lawyers handle more than one case at once and you need to be sure that you can get a reply within a reasonable time.

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