Answering Your LEGID FAQs

Sometimes, using a new service can be confusing. We want to ensure you have all the information you need to go ahead and succeed with our platform. So, here are answers to some Frequently Asked Questions about LEGID!

Answering Questions

What is LEGID?

LEGID is an online marketplace that connects you with lawyers. Our platform matches your legal needs with the right lawyer – at no upfront cost or risk for you. We also offer a novel dispute resolution service for those cases where something goes wrong.

What is the advantage of using LEGID as opposed to finding a lawyer the traditional way?

LEGID gives you access to an extensive network of pre-vetted lawyers all ready to serve your needs. We verify their expertise and help speed up the decision-making process by offering you a variety of bids to choose from, so you always get the best value for money.

Will my account be subject to review? 

We constantly monitor our platform to ensure that all of our users are given the best quality services and are safe from fraud and scams. Our Quality Control team makes judgments on a case-by-case basis regarding any account closures or suspensions.

Can I use LEGID if I’m not an individual?

Yes. LEGID was designed to help B2B clients and small to medium sized enterprises find lawyers and get legal aid. We also offer services geared towards a variety of individuals, including expats, digital nomads and foreign founders. Whether you’re a business or individual we have you covered with legal aid. 

How do payments work?

Payments are made exclusively through the use of a Linked Bank Card, as defined in Clause 3.2 of the Terms of Use (as an agent for cashless payments on behalf of the lawyer). LEGID acts on behalf of the lawyer and receives payments as a commercial agent for this purpose. LEGID will also keep funds until a case is resolved by the client’s lawyers, ensuring accurate transactions.

How can I ensure I’m protected using LEGID?

LEGID protects you from providers that do not live up to high standards of excellence. If you are dissatisfied with the services provided to you, you can submit a Dispute Request through the LEGID App team. We will conduct a review of the situation and make a fair and objective decision based on the circumstances surrounding your complaint.

How can I make sure my question gets fully answered?

When asking a question, please ensure that you give a full and accurate description of the legal issue as well as any relevant developments. Use plain, simple language to the greatest extent feasible. Remember that the clearer you are about your legal problem, the better your answer will be.

What does KYC mean?

In a nutshell, KYC (Know Your Customer) is an approach for verifying that individuals are who they claim to be and where they say they reside (ID verification). In some jurisdictions, complying with KYC is not always required in order to respond to a client’s request, but it is required in certain circumstances by local legislation.

Is my account private and secure?

Your legal problems are handled by our expert lawyers and facilitated by LEGID. Any communication between a lawyer and a client is confidential, subject to the attorney-client privileges, and protected by law. We encrypt the data transmitted between clients and attorneys using Hypertext Transfer Protocol Secure (HTTPS) to help prevent data breaches and wiretapping. We’ve also taken the appropriate measures to guarantee that we’re GDPR compliant. Finally, to guarantee that any illegal behavior is avoided, LEGID App includes an integrated Know Your Customer (KYC) system run by highly trained staff.

To Conclude…

We hope you now feel more confident about using LEGID to find your next lawyer. If you have more questions, feel free to contact us here and we’ll get back to you shortly.

About LEGID

LEGID.app helps you find affordable legal help fast.

1. Submit a question.
2. Get several offers from lawyers.
3. Choose one that's right for you.

Quick, efficient and trusted way to get the right legal advice whether you're at home or abroad.

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